Frequently Asked Questions

At the discretion of NPCRS program management, the PPD test can usually be read at the facility upon your arrival. Please discuss this option with your intake coordinator.

Yes. Family and loved ones are encouraged to come visit during our daily visiting hours. A release form must be signed by you for each visitor, and uninvited guests will not be let in without your consent.

5 days a week | Appointment Only | 2 visitors allowed per visit:
Lunch Visiting Hours: 11:30am – 1:00pm
Dinner Visiting Hours: 6:30pm – 8:00pm

No. NPCRS does not have long term parking available.
You can either be driven by a friend or family member, a taxi, or in some cases we can arrange a pick-up from your current location. If you are coming from a hospital, ask about their available taxi voucher policy.
If you are coming from a hospital or other residential program, we ask that you do not stop anywhere between the two facilities.

See an example weekly schedule here.

Yes. You may bring your cellphone and other electronics. There are plugs available by each bed and free Wi-Fi available for our residents. We also have computers available for your use.
Note: you will be responsible for keeping track of your belongings

Once you arrive at our facility, your belongings will be searched and inventoried, for your protection.
If a visitor brings you any items, the items must be inventoried as well.
We do not allow any sharp objects such as razors or any alcohol based products.

Yes. All our meals and snacks are catered daily and any dietary restrictions or allergies will be accommodated.

California passed a law raising its legal smoking age from 18 to 21 in May of 2016. In order that NPCRS remain in compliance with the law, smoking is only permitted for clients 21 years or older. Smoking is only allowed outside on the patio in the designated areas. Absolutely no smoking is allowed indoors. E­cigarettes, cartridges, pipes and vapes are also not allowed.

While NPCRS facilities are voluntary, leaving the facility grounds is not permitted. Exceptions are made for necessary medical appointments where the facility staff will provide transportation.

Yes. All your medications, including over-the-counter medications, will be held and administered by a nurse or med-aide during your stay. You will receive all your medications with instructions at the end of your stay.

Yes. NPCRS also accepts private pay clients. For more information regarding questions regarding private pay fees and other program related questions please call the Program Director at (408) 457-6284 in San Jose or (408) 568-9834 in Sacramento.This is a confidential voicemail and your call will be returned within a 24 hour period.